Privacy Policy

Last updated: 19 October 2026

1. Introduction

At AW Valeting, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our mobile valeting services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

AW Valeting provides mobile vehicle valeting services throughout Paignton, Torquay, Brixham and surrounding areas.

The person or business responsible for your personal data (the data controller) is:

AW Valeting

Email: info@awvaleting.uk

Website: https://www.awvaleting.uk

3. Information We Collect

Depending on how you contact us or use our services, we may collect:

Your name

Telephone number

Email address

Address or location where a valet is requested

Vehicle make, model and registration number

Information provided through our website enquiry form

Booking and appointment details

Payment and transaction records

Communications relating to your enquiry or booking

We may also receive limited technical information when you visit our website, including information collected through cookies and similar technologies.

4. How We Use Your Information

We use personal information to:

Respond to enquiries and quotation requests

Arrange and manage valeting appointments

Communicate about bookings and services

Provide the services requested

Maintain business and financial records

Resolve customer concerns or complaints

Maintain website security and functionality

Where appropriate, we may also use contact information for marketing, subject to applicable legal requirements and your preferences.

5. Our Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for using personal information.

Depending on the circumstances, these include:

Contract: Where processing is necessary to arrange or deliver a service you have requested, including steps taken before entering into a contract.

Legal obligation: Where information must be retained or processed to comply with legal requirements, including tax and accounting obligations.

Legitimate interests: Where necessary for reasonable business purposes, such as responding to general enquiries, protecting our business and maintaining appropriate customer records, provided these interests are not overridden by your rights.

Consent: Where consent is required, such as for certain marketing communications or non-essential website cookies.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We do not sell customers' personal information.

Where necessary, information may be shared with service providers supporting our business, such as:

Website hosting and enquiry form providers

Email and communications providers

Booking and administration platforms

Payment processing providers

Accounting and bookkeeping services

Information may also be disclosed where legally required.

We only share information where there is a lawful reason to do so.

7. Website Hosting and Cookies

Our website is built using IONOS Website Builder.

The website may use cookies or similar technologies to support essential functionality, security and, where enabled, website analytics or other optional features.

Strictly necessary cookies may operate without consent where permitted by law.

Where consent is legally required for non-essential cookies or similar technologies, these will only be used after the appropriate consent has been obtained.

[Insert details of the actual cookies, analytics tools and third-party services used on the website, including how visitors can manage their preferences.]

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

Booking and customer information will be retained for the period reasonably required to provide services, manage enquiries, deal with disputes and comply with legal obligations.

Financial and transaction records will be retained for the applicable statutory retention period.

Enquiries that do not result in a booking will be deleted when they are no longer reasonably required.

[Insert your actual retention periods or clear criteria for each category of information.]

9. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These may include secure account access, appropriate passwords, access controls and the use of reputable service providers.

Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. International Data Transfers

Some technology providers may process or store information outside the United Kingdom.

11. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information in certain circumstances

Request restriction of processing

Object to certain uses of your information

Request data portability where applicable

Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in this policy.

You have the right to object to processing based on legitimate interests, and to object to the use of your personal information for direct marketing at any time.

12. Marketing Communications

We will only send electronic marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of direct marketing at any time by contacting us or using any unsubscribe option provided.

13. Third-Party Websites

Our website may contain links to external websites and social media platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our services are not specifically directed towards children, and we do not intentionally collect children's personal information for marketing purposes.

If we become aware that personal information has been collected inappropriately, we will take suitable steps to address the situation.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website functionality or legal obligations.

Any updated version will be published on this website with a revised date.

16. Contact and Complaints

If you have questions about how AW Valeting uses your personal information, please contact:

AW Valeting

Email: info@awvaleting.uk

If you are unhappy with how your personal information has been handled, you can also complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113